The safety and security of your personal data are of great importance to Fletcher Moorland Ltd. We are committed to protecting the data we collect by complying with all applicable data protection laws during the collection, processing and use of your data.

What information do we collect?

We collect the minimum amount of information from you when you contact us using email, phone, text and when you submit information onto our website www.fletchermoorland.co.uk

The types of personal data collected include:

• Name
• Company address
• Email address
• Phone number
• Fax number
• Payment details for purchases
• Details of your orders/repairs
• Records of your contact with us
• Information from credit referencing agencies

What do we use the information for?

Once consent has been given we will use the information you provide about yourself to:

• Improve customer service
• Personalise your experience
• Deal with your transaction request
• Improve our products and services
• Contact you periodically to provide updates regarding your enquiry
• Market our products and services

At any time, you have the right to withdraw consent and your data will be deleted unless there is a legitimate requirement for the data to be stored.

Processing of Data

We process your data only to the extent necessary and provided that it is legally permissible, e.g. if this is necessary for contractual purposes, or in order to allow you to use our site or provided that you have given your express consent.

Use of Cookies

A cookie is a small file and holds a certain amount of data, which our website can send to your browser. It may then be stored on your computer’s hard drive and can be accessed by our web server. This cookie data can then be retrieved and can allow us to customise our web pages and services accordingly. It’s important to clarify that cookies do not collect any personal data stored on your hard drive or computer.

To find out more about cookies, visit www.allaboutcookies.org.

Cookies enable us to identify your device, or you when you have logged in. We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We use cookies to enhance the functionality of the website by storing your preferences, for example. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.

Our website uses:

Strictly Necessary Cookies – These cookies are necessary for the website to function. They are usually only set in response to actions made by you which amount to a request for services, such as logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
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Performance Cookies – These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. The information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Functionality Cookies – These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
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To enrich our website content, sometimes we may embed video content from other social media websites such as YouTube and Facebook. As a result, when you visit a page with content embedded, you may be presented with cookies from these websites. Fletcher Moorland Ltd has no control or liability over these cookies set, so you should check the relevant third party’s cookie policy for more information.

Use of Social Plugins

We use social plugins of several social network providers, such as Twitter, Facebook, or Google+, on our Site. If you click on a button corresponding to such a plugin, it activates and your browser connects to the respective social network provider’s server. The functions of the plugin will not be activated by merely visiting our Site but only by clicking on the respective button.

If you visit our Site and click on such a button while you are logged into your account with the respective social network provider, information indicating that you have visited our Site will be forwarded to that social network provider. The social network provider can then store and connect this information with your profile. In order to avoid this, you must log out of your account before you click on the respective button.

To find out about the purposes and scope of the data collection and the use of the data by the social network provider, as well as your related rights and settings to protect your privacy, please refer to the privacy policies of the social network provider.

How do we protect your information?

To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect.

Do we disclose any information to outside parties?

We do not disclose any personal information obtained about you to third parties except when we need to do so in order to complete the transaction you requested e.g. when arranging for a courier company to deliver your goods or have a legal obligation to do so.

How long do we retain your information?

Your data will only be retained for as long as is necessary for the respective purpose it had been collected for. If data is no longer required, we will delete it unless there is a legal retention period applied. In this case, the data will not be used other than for the legal retention purpose and will be deleted upon the end of the applicable retention period.

Requests for information, correction and deletion of data held

You may request information regarding the data stored about you and have incorrect data corrected. You may also request deletion of data that is no longer necessary for their specific purpose or is otherwise processed in violation of applicable data protection law. If you want your data to be removed please contact us on forgetme@fletchermoorland.co.uk to confirm your request.

Right to complain

If you have any concerns regarding the way your data is being handled, please contact us in the first instance so that we can investigate and settle the matter. Alternatively, contact the Information Commissioners Office (ICO).

Changes to this policy

The Privacy and Cookies policy will be updated periodically. To ensure that you have read the correct version, we suggest that you read the policy each time you visit our website to ensure it still meets with your approval.

How to contact us

If you require any further information or clarification with regards to this policy, please contact us via email, marketing@fletchermoorland.co.uk , or at:

Fletcher Moorland Ltd
Elenora Street
Stoke-on-Trent
Staffordshire
ST4 1QG

01782 411021

Policy Dated – 17th May 2018